Privacy Policy
Last updated: 30 January 2026
Introduction
AC Service Pro ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our aircond servicing services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out our contact form
- Contact us via WhatsApp or phone
- Request a quote or book a service
- Subscribe to our newsletter (if applicable)
This information may include:
- Name
- Phone number
- Email address
- Service address
- Details about your aircond service needs
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. This helps us understand how visitors use our website and improve our services.
How We Use Your Information
We use the information we collect to:
- Provide and manage our aircond servicing services
- Respond to your inquiries and service requests
- Send you service confirmations and updates
- Improve our website and customer experience
- Communicate with you about our services
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with third-party service providers who assist us in operating our website or conducting our business (e.g., payment processors, email services).
- Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.
Your Rights
Under applicable data protection laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent where applicable
To exercise these rights, please contact us using the information provided below.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Business: AC Service Pro
- Phone: 012-2252 623
- Email: hello@aircondservicekepong.my
- Address: 43A-2, Jalan Metro Pudu 2, Fraser Business Park, 55200 Kuala Lumpur